Director, Process Optimization

Director, Process Optimization

The Director, Process Optimization is responsible for assessing, analyzing, designing, and facilitating the stand-up of an enterprise service center and affiliated projects, working closely with business stakeholders to translate strategy into target operating models, financial models, and an actionable roadmap of change.

• Invest significant time in maturing processes of solution delivery, reporting, and business relationship management to enable repeatable success and drive adoption and implementation of global standards and processes.

• Perform strategic business analyses and act as a liaison between the leadership team and key stakeholders.

• Manage tasks and responsibilities associated with planning, directing, coordinating, and supporting specific high-impact projects and initiatives that support the overall strategic plan of the business from initiation through delivery.

• Support critical relationships with internal and external business partners.

• Apply expert knowledge of core technology and/or functional areas to coordinate program design and launch within schedule, scope, budget, and quality constraints.

• Construct business cases and cost/benefit analyses for larger enterprise initiatives.

• Report statuses and manage communications and escalations related to all Process Optimization-led initiatives.

• Facilitate senior management meetings and committees, including managing agendas and the collection, compilation, and distribution of management materials as needed.

• Provide leadership, direction, and assistance in direct support of the team lead and other executive team members, as needed.

• Partner with various players and stakeholders across WRBC to develop recommendations and advise WRBC management on high-priority, high-impact decisions.

Qualifications:

• 7–10 years of strategy and operations consulting or other relevant industry experience.

• 5 years of experience leading projects that include both analytical and technical components combined with change management and communications management in highly complex and matrix environments.

• Experience working with and managing organizational change and/or Target Operating Model transformational projects in a large enterprise environment.

• Expertise in process optimization fundamentals and in creating and maintaining detailed project plans and schedules in a Lean Six Sigma or Agile/Waterfall environment.

• Strong leadership capabilities with the ability to influence staff and management of internal and external IT partners.

• Able to travel 25–75%.

Lean Six Sigma qualification preferred.

PMP Certification preferred.

Education Requirement:

• Bachelor's degree or higher in Business, IT, or related field.

Additional Company Details:

We do not accept unsolicited resumes from third party recruiting agencies or firms.

Additional Requirements:

Location and Travel:
• Primary location Jacksonville, FL.
• Travel: 25–75%.

Sponsorship Details:

Sponsorship not Offered for this Role