Supervisor, Fleet Operations

It's a great time to join AAA The Auto Club Group!

Job Type: Full time

Exempt/Non Exempt: Hourly

As a Fleet Supervisor, you will oversee towing and light service operations by leading, guiding, and empowering your team to achieve all quality and budgeted goals, while ensuring safety for everyone. You will operate service vehicles and provide emergency roadside assistance in a safe and professional manner, ensuring your team has all the necessary resources to provide excellent service to our members.

• Tows vehicles when needed
• Provide training, support and assistance to Service Vehicle Operators and Automotive Service Coordinators
• Resolve escalated service problems
• Maintain productivity standards for the team
• Coordinate vehicle maintenance, order supplies, inventory and distribute necessary tools, parts and supplies
• Maintain facility in a safe, clean and orderly fashion
• Perform administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information

• Starting rate is $25.50 per hour
• Overtime earning potential at time and a half the hourly wage
• Fully paid training
• Medical, dental and vision benefits
• 401k with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards and much more

• High School Diploma or equivalent (GED)

• Have successfully led teams to achieve goals
• Have related or similar roadside service work experience
• Comfortable interacting with vendors and contractors
• Can prepare cost and expense reports
• Have assisted disabled vehicles / stranded motorists, tow vehicles and/or performed minor automobile maintenance
• Experienced in resolving customer service / damage complaints

• Valid state driver’s license and excellent driving record without physical restrictions that would prevent driving during day or night hours or for extended periods of time
• Must successfully pass DOT physical / certification process

• College level coursework in Business Administration or a related field
• Previous Service Technician experience
• Solid mechanical background and understanding of automotive repair
• Familiarity with area streets and landmarks
• Working knowledge of work processes and e‑mail applications. Microsoft applications knowledge is also preferred.

7-day, multiple shift operation which may require “on call” duty at times.

Works in a temperature-controlled office environment, warehouse or field; exposure to road hazards and temperature extremes when driving. Occasional (up to 30% of work time) lifting, pulling and pushing.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

All applicants offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Regular and reliable attendance is essential for the functioning of this job.