Sr. Director - Credit Product Delivery Leader

Senior Product Delivery Leader

Senior product delivery leader responsible for leading credit processing product execution, aligning strategic roadmap priorities to delivery outcomes, and driving cross-functional coordination across product, technology, operations, client-facing, and enablement teams.

• Lead credit processing product delivery teams across BASE
  2000, P1C, and related credit ecosystem capabilities, ensuring roadmap priorities are translated into clear execution plans, measurable outcomes, and coordinated delivery across product and technology teams.
• Serve as the primary product delivery leader for the Credit Processing North America value stream, partnering with technical product leadership, technology leads, enablement, support, and client-facing teams to advance operational excellence, platform simplification, cardholder experiences, and end-to-end issuer experience objectives.
• Provide direct leadership, coaching, and talent development for product delivery professionals and teams, with accountability for building organizational capability, strengthening delivery discipline, developing future leaders, and creating a high-performing, engaged team culture.
• Set clear expectations, provide performance guidance, support career growth, and ensure the team has the structure, tools, and leadership support needed to execute effectively in a complex product and technology environment.
• Own execution discipline for large-scale product initiatives, including PI planning readiness, epic alignment, capacity and dependency management, delivery risk identification, and cross-team communication.
• Drive the operating cadence required to balance regulatory, resiliency, KTLO, modernization, and innovation while ensuring product owners and delivery teams have the clarity, prioritization, and support needed to execute effectively.
• Engage directly with clients and client-facing teams to support strategic roadmap discussions, executive business reviews, renewal conversations, and product strategy sessions.
• Translate client feedback, market needs, compliance expectations, and platform priorities into actionable product delivery inputs, helping ensure roadmap decisions are informed by client and market needs, aligned with strategic objectives, and weighed against commercial value and feasibility.
• Partner closely with product management teams, engineering, operations, sales, relationship teams, and executive stakeholders to ensure credit processing initiatives align to business strategy, client commitments, compliance needs, and revenue / retention objectives.
• Provide leadership visibility into delivery progress, resource constraints, key risks, and decision points, while helping shape the near-term and longer-term roadmap for credit processing platforms and services.
• This role requires strong cross-functional leadership across product, technology, operations, client-facing, commercial, and executive stakeholder groups, including the ability to align teams with competing priorities, drive decisions across organizational boundaries, and build trusted partnerships "across the aisle."
• Lead through influence across multiple teams, functions, and service areas with significant impact on functional and business results.
• Problems are often complex, multi-dimensional, and enterprise-facing, requiring strong business judgment, product depth, delivery rigor, people leadership, and the ability to coordinate decisions across product, technology, and business leadership.

• 15+ years of experience in product delivery, product management, program leadership, or technology execution within financial services, fintech, or credit card environments.
• Bachelor's degree in business, Technology, Finance, or a related field, or equivalent experience.
• Strong knowledge of credit card issuing, processing platforms, servicing functions, compliance requirements, and the issuer ecosystem.
• Experience delivering large-scale platform initiatives, modernization programs, regulatory priorities, resiliency efforts, and product roadmaps.
• Proven people leadership with success, developing talent, managing performance, and…