Sales Technical Service Specialist Job Jacksonville area,Florida USA,Business

Position: In-Sales Technical Service Specialist

In-Sales Technical Service Specialist

The In-Sales Technical Service Specialist supports customer visits, factory audits, product inspections, and complaint follow-up activities. This role coordinates cross-functionally to ensure audit readiness, resolves on-site issues, drives corrective actions, and maintains clear reporting to deliver a strong customer experience.

Job

Duties & Responsibilities:

Lead and support customer factory audits, goods inspection, supervision, and visits; conduct pre-audit checks and coordinate internal meetings to complete corrective actions in advance.

Coordinate and accompany customers during manufacturing supervision, inspection, and factory audits; support logistics and work-related arrangements during customer visits (as applicable), including meals, accommodation, and transportation coordination.

Drive responsible departments to investigate on-site issues and product abnormalities identified by customers, and issue corrective action reports.

Summarize customer visit findings and corrective measures; regularly update the progress of issue resolution and share updates with relevant departments.

Follow up on all related processes within the customer complaint workflow; track progress for each complaint and submit follow-up results to relevant departments.

Coordinate sampling activities from production/inspection and manage third-party testing follow-up, including communication, coordination, and issue resolution.

Report results of workshop inspections, production supervision, and line inspections; collect and submit required data for weekly/monthly reports.

Perform other tasks assigned.

Key Requirements &

Competencies:

Education: Bachelor's or Master's in Economics / Finance/ Marketing or Business Studies/Administration/Management, or equivalent.
Technical/Office Skills: Proficiency in MS Office; strong report writing and documentation skills.
Language: English and Chinese proficiency preferred
Work Availability: Ability to work occasional reasonable overtime based on business needs.
Core Competencies:
- Strong teamwork mindset with a positive, proactive attitude
- Good communication and coordination skills
- Professional, customer-facing demeanor and approachable personality
- Strong attention to detail and ability to track multiple issues through closure

Place of Job in the Organizational Structure:

Reports to:

In-Sales Technical Service Manager (as per the In-Sales Technical Service Department Organization Chart)