Training & Quality Lead - Access & Engagement Center
Job in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-08-30
Listing for:
The Nemours Foundation
Full Time, Apprenticeship/Internship
position Listed on 2026-08-30
Job specializations:
-
Business
Regulatory Compliance Specialist, AI Business & Operations, Change Management
Job Description & How to Apply Below
Nemours Children’s Health is seeking a dynamic Manager, Access & Engagement Center Training and Quality to lead training and QA strategy for high-volume contact center operations. The role focuses on strengthening patient access, improving team readiness, and delivering family-centered experiences across hybrid work environments.
You will build and lead Trainers and QA Specialists, design scalable programs, align onboarding with evolving workflows, and leverage learning platforms and quality
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