General Manager - Luxury Collision Repair

Description

Chassis Master is part of the Collision Partners Group（“CP”）and is building a premier, quality-first collision-repair platform by partnering with best-in-class independent operators who share an uncompromising commitment to safety, craftsmanship, and people. We operate under a “Local at Scale” philosophy: preserving the legacy, reputation, and culture of exceptional local businesses while providing the standards, infrastructure, and support required to deliver consistently excellent repairs.

At CP, quality is not a differentiator – it is the requirement.

Successful team members at Chassis Master are owner-minded, disciplined, and accountable, with high standards for quality and preparation. We value clear communication, low-ego collaboration, and doing things the right way – even when it’s harder.

We offer:

• A quality-driven, people-first organization
• Competitive compensation
• Exposure to high-end and specialty vehicles
• Investment in modern facilities, equipment, and training
• Long-term career development within a growing platform

If you take pride in precision, craftsmanship, and delivering uncompromised repairs, we invite you to join Chassis Master and be part of a team committed to doing things the right way.

Full-time. Onsite.

Salary: $-

Benefits include 401(k) with matching, health/dental/vision/life insurance, LTD, STD, paid time off, and seven paid holidays

The General Manager (GM) owns the outcomes of everything that happens within the four walls of a Collision Partners location specializing in luxury collision repair, from financial performance and day-to-day operations to customer experience and team development. The GM is fully accountable for growing the business, cultivating and expanding relationships with dealer and referral partners, and serving as the primary connection between the location and regional leadership.

The GM does not need to personally perform every technical or administrative function, but is accountable for ensuring those functions are performed effectively and for engaging Collision Partners’ technical and support resources when specialized expertise is required.

This role is for a leader who sets the tone through presence, steps in early to solve problems, exercises sound judgment, knows when to engage additional support, and brings the discretion, polish, and care our clients expect. This leader looks for ways to raise the bar, grow the business, fix what needs fixing, and has the honest conversations that keep the team and the business strong.

• Own the location's full P&L, including revenue, gross profit, labor efficiency, parts margins, and overhead, and achieve or exceed budgeted revenue, gross profit %, and EBITDA targets.
• Drive performance against the location's financial and operational targets by using weekly and monthly financial and KPI reviews (sales per RO, WIP, close ratio, CSI, AR aging, and profitability) to identify variances, understand root causes, and ensure timely corrective action without allowing any single KPI to compromise repair quality or the customer experience.
• Be accountable for the location's repair planning and estimating outcomes, including complete and accurate documentation, adherence to applicable OEM procedures and company standards, and the timely identification and resolution of supplements and payment issues.
• Set and uphold the standard for repair quality and OEM compliance, ensuring financial, carrier, cycle-time, or production pressure does not compromise required repair operations.
• Drive the location's revenue growth and conversion performance, ensuring effective processes for converting inquiries, appointments, and walk-ins into approved repair orders, following up on unsold opportunities, capturing appropriate…