Senior Business Control Specialist; Business Continuity Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.

These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Join us!

supports the continuity of critical business operations across Financial Centers, Contact Centers, and administrative functions.

The Consultant serves as a key partner during disruptive events, leveraging established business continuity plans, response playbooks, and enterprise partnerships to drive timely resolution and recovery. Responsibilities include managing multiple concurrent events, coordinating cross-functional response efforts, and providing guidance to business partners on operational resilience and continuity practices. This role works closely with Financial Center, Contact Center, Technology, Corporate Real Estate, Facilities, Security, and other enterprise partners to address disruptions ranging from technology outages and facility incidents to severe weather events and other business-impacting situations.

The Consultant also supports ongoing readiness efforts by identifying process improvements, enhancing response procedures, and strengthening preparedness capabilities across the organization. Success in this role requires strong operational leadership, sound judgment, effective communication, and the ability to navigate ambiguity in a fast-paced environment while balancing multiple priorities. The ideal candidate is a collaborative problem‑solver who can assess impacts, coordinate recovery efforts, and build strong partnerships across lines of business to ensure the continuity of critical services and support for clients and teammates.

• Respond to a broad range of business disruptions, including facility incidents, technology outages, natural disasters, physical security events, and reputational risks.
• Assess business impacts and coordinate response efforts to minimize disruption to clients, teammates, and critical business operations.
• Manage multiple concurrent events with a high degree of accuracy, urgency, and attention to detail.
• Partners across Consumer, Technology, Corporate Real Estate, Facilities, Security, and other enterprise teams to support the timely restoration of services and operations.
• Coordinate response and recovery activities for Financial Centers and administrative sites impacted by operational disruptions.
• Leverage available tools, resources, and established procedures to resolve issues and support business recovery efforts.
• Build and maintain strong partnerships with line of business stakeholders, serving as a trusted point of contact during disruptive events.
• Communicate effectively with business partners and leadership, providing timely updates, guidance, and escalation support as needed.
• Participate in cross‑functional initiatives, discussions, and exercises to strengthen business continuity preparedness and recovery capabilities.
• Identify potential business continuity risks, operational gaps, and opportunities for process improvement, escalating concerns when appropriate.
• Develop and enhance procedures, job aids, and business…