Service Coordinator- Generator Division Job Jacksonville area,Florida USA,Business

JOB SUMMARY

The Service Coordinator is responsible for the coordination of service work orders for the Generator Department.

ESSENTIAL JOB FUNCTIONS

? Schedule service technicians daily in an efficient manner
? Respond to incoming service related calls.
? Assist external customers with their service needs
? Prepare quotations of all service related projects and follow up on a weekly basis. Projects include emergency calls, scheduled service calls, and preventative maintenance agreements.
? Monitor all daily invoicing and work in progress(WIP) report on a daily basis
? Work closely with the parts department to make sure all parts are on hand for the technicians’service jobs
? Monitor and schedule all periodic maintenance agreements
? Input service data in business operating systems

ADDITIONAL JOB FUNCTIONS

? May be required tosupport the other departments during special circumstances such as vacation coverage
? Assist parts dept by maintaining organization of parts and workflow in Jacksonville shop
? Assist with other parts dept duties, including but not limited to, warehouse tasks suchas forklift operation, cleanliness of warehouse, putting away stock orders, loading and unloading truck shipments, & preparing shipment of parts via UPS

Experience and Skills REQUIRED KNOWLEDGE,

SKILLS AND ABILITIES

(including physical and work environment)

? Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e. Outlook, Word,Excel)
? Working knowledge of a Windows based business system orField

Servio is preferred
? Incorporate time management skills ona continuous basis
? Skilled in the areas of interpersonal communication, organization, accuracy, and professional verbal and written communication
? Basic mechanical and technical aptitude
? Must be able to handle high pressure situations andadapt well to changes in the market
? Working knowledge of Microsoft Office applications such as Excel, Word, Outlook and Internet Explorer as well as the ability to learn the Company’sbusiness operating system
? Ability to apply teamwork principles when working with Company personnel
? Work environment requires exposure to computer screen, typing/mouse usage, and extended periodsof sedentary work.
? Ability to lift materials up to 25pounds

MINIMUM JOB QUALIFICATIONS (education, work experience,licenses/certifications)

? Associate degree, or 2 to 3 years of customer service and/or logistics experience (industrial experience preferred), or an equivalent combination of education and experience