Customer Success Manager

About Paysafe

Paysafe is a global payments platform powering the experience economy,witha strong focus on the iGaming, video gaming,e-commerce, online trading, retail,traveland hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like Paysafe Card, and a suite of local payment methods.

With approximately 2,900 employees across
12countriesand annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

Paysafe is a global payments platform powering the experience economy,witha strong focus on the iGaming, video gaming,e-commerce, online trading, retail,traveland hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like Paysafe Card, and a suite of local payment methods.

With approximately 2,900 employees across
12countriesand annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

As a Customer Success Manager, Partners, you will own a portfolio of B2B merchant relationships throughout the customer lifecycle. You will serve as a trusted advisor, helping merchants achieve their business goals, maximize the value of Paysafe’s solutions, and navigate the evolving payments landscape.

This role is ideal for someone who enjoys building meaningful customer relationships, solving complex business challenges, and working across teams to deliver measurable outcomes. You will operate independently while partnering closely with senior peers, leadership, Sales, Product, Support, Operations, and other cross-functional teams.

• Own a portfolio of B2B merchant accounts, with accountability for customer satisfaction, engagement, health, and retention.
• Build trusted relationships with merchant stakeholders and serve as their primary advocate within Paysafe.
• Develop a strong understanding of each merchant’s business, goals, operational needs, and growth priorities.
• Create actionable success plans that connect merchant goals with Paysafe’s products, services, and capabilities.
• Monitor customer health, engagement, performance, and risk indicators using Salesforce and other Customer Success tools.
• Proactively identify risks and coordinate clear action plans to support retention and improve the customer experience.
• Partner with Sales, Relationship Management, Product, Support, and Operations to resolve issues and deliver effective solutions.
• Identify potential growth opportunities and collaborate with Relationship Management or Sales to determine the appropriate next steps.
• Lead merchant onboarding, training, and adoption of relevant products, tools, and best practices.
• Communicate product enhancements, industry developments, and operational changes in a clear and customer-focused manner.
• Track and report on customer performance, engagement, risks, outcomes, and opportunities.
• Contribute to process improvements, internal knowledge sharing, and initiatives that strengthen the overall merchant experience.

• Realize greater value from their partnership with Paysafe.
• Navigate operational and payment-related challenges with confidence.
• Adopt relevant solutions and best practices.
• Build stronger engagement across the customer lifecycle.
• Achieve positive business outcomes that support…