Senior Business Process Analyst

Location(s) Birmingham, Alabama, Chicago, Illinois, Downers Grove, Illinois, Jacksonville, Florida

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs.

By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. As we continue evolving how we deliver value across the enterprise, we're looking for a Senior Business Process Analyst to help drive a culture of continuous improvement.

In this highly collaborative role, you'll partner with leaders, Scrum Masters, and cross-functional teams to analyze performance data, facilitate process and value stream mapping, and recommend solutions that improve how work is planned, prioritized, and delivered. You'll help connect strategy to execution by enabling leaders to measure outcomes, eliminate waste, improve flow, and maximize business value. You'll also develop communications, training, and change management resources that help teams confidently adopt new ways of working.

By helping teams continuously improve how they work, not just what they deliver, you'll contribute to building a more agile, customer-focused organization where continuous improvement is embedded into how we plan, deliver, and improve every day.

• Continuous Improvement Partner with technology teams to understand needs, document requirements, and translate opportunities into actional improvement initiatives.
• Assess organizational performance, team workflows, and delivery practices to identify opportunities to improve flow, reduce waste, and increase business value.
• Facilitate process mapping, value stream mapping, and workflow analysis to support improvement initiatives and organizational change.
• Facilitate retrospectives, problem-solving sessions, and continuous improvement workshops that drive measurable outcomes.
• Support Portfolio Management and initiatives by helping teams continuously improve planning, prioritization, and delivery practices.
• Analytics & Insights Develop dashboards and reports that measure operational performance, value delivery, and organizational health.
• Analyze trends and performance metrics to provide actionable insights and recommendations.
• Create executive dashboards, presentations, and recommendations that communicate organizational performance and improvement opportunities.
• Ensure data quality and continuously enhance reporting capabilities.
• Agile Enablement Partner with Scrum Masters to pilot, evaluate, and scale Agile ways of working across the company.
• Monitor adoption, flow, and outcome metrics to evaluate the effectiveness of practices.
• Capture lessons learned and recommend improvements that help teams continuously mature.
• Support the development, documentation, and continuous improvement of enterprise standards, templates, and ways of working.
• Organizational Change Management Develop communications that build awareness, encourage adoption, and reinforce Lean thinking and a culture of continuous improvement.
• Create training materials, job aids, presentations, FAQs, and reference guides.
• Support change management activities that enable successful adoption of new practices and ways of working.
• Gather stakeholder feedback and measure organizational readiness and adoption.
• Collaboration Build strong partnerships across business, technology, PMO, and transformation teams.
• Facilitate meetings, document decisions, and track improvement initiatives.
• Support leadership by providing insights, recommendations, and materials for operational and strategic reviews.

Make a meaningful impact by helping shape how our organization works, improves, and delivers value. Work alongside leaders, Scrum Masters, and cross-functional teams to solve complex challenges through Lean thinking and data-driven insights. Grow your expertise in continuous improvement, Agile practices, analytics, and organizational change while helping build a culture of innovation and continuous learning.

• Bachelor’s degree in business, Information Systems, Project Management,…