Business Insights & Analytics Analyst

Turn Care is transforming how hospitals manage mobility, pressure injury prevention, and patient recovery through the Guardian System — a technology-enabled patient management solution that combines innovative therapy with actionable data and insights.

As we scale, we're building a more data-driven organization — one where decisions are grounded in a clear understanding of what is happening, why it is happening, where the greatest opportunities exist, and what we should do next.

We're looking for a Business Insights & Analytics Analyst who can turn complex business and clinical data into clear insights that accelerate growth in a regulated, hospital-facing commercial environment.

This is a business insights role, not a traditional reporting or sales operations position. While you will support select operational needs — including territory planning and account-level performance analysis — your primary responsibility is to analyze the business, identify trends and opportunities, challenge assumptions, and give leadership the insights they need to make better decisions, faster.

You'll partner across Commercial, Marketing, Finance, Customer Success, Clinical, Product, and Operations to connect data from multiple sources — CRM, financial systems, clinical and utilization data, and market intelligence — into a holistic view of business performance. The ideal candidate is equally comfortable digging into a dataset, building a compelling visualization, and sitting with an executive to explain what the data means and what we should do about it.

• Analyze internal and external data to identify growth opportunities, performance gaps, risks, and emerging patterns.
• Move beyond reporting results to answer “why,” “so what,” and “what should we do.”
• Develop analyses that inform strategic decisions across the business, from commercial planning to product and clinical strategy.
• Evaluate performance against goals and KPIs, and identify the underlying drivers of results.
• Develop hypotheses, test them through data, and translate findings into clear, actionable recommendations.
• Proactively surface the questions leadership should be asking — not just respond to requests for reports.
• Support high-priority strategic initiatives, business reviews, and executive decision-making through ad hoc analysis.
• Analyze the full customer lifecycle — target, opportunity, pilot, launch, adoption, expansion — across hospital and health system accounts.
• Identify patterns in won and lost business, and the characteristics of high-performing accounts, territories, and opportunities.
• Analyze sales cycle, win rates, pipeline quality, and market segments to pinpoint the biggest drivers of growth.
• Evaluate account and market potential to help prioritize commercial resources and field coverage.
• Own recurring territory planning and account/area-level insights — the analytical backbone for how territories and coverage are structured, not a one-time exercise.
• Identify leading indicators of successful pilot adoption and account expansion.
• Partner with Commercial Excellence and Sales Leadership to improve forecasting accuracy, quota setting, and performance management through meaningful analysis, not just reporting numbers.
• Find opportunities to increase speed, scale, predictability, and productivity across the commercial organization.

• Analyze customer behavior, product utilization, clinical adoption, engagement, and expansion patterns.
• Identify leading indicators of customer and account health, satisfaction, and churn risk.
• Compare successful and unsuccessful implementations to identify what actually drives the difference.
• Identify opportunities to…