Client Partnerships Manager

Position Summary

The Client Partnerships Manager is responsible for managing and growing a portfolio of established healthcare clients by serving as a strategic advisor, relationship leader and internal client advocate. This role builds trusted relationships across client organizations, develops a deep understanding of each client’s business priorities and ensures Data Spring solutions deliver measurable and sustained value.

As a member of the Client Partnerships organization, the Client Partnerships Manager will lead the development and execution of strategic account plans, drive solution adoption, monitor client health and strengthen relationships with operational and executive stakeholders. The role is accountable for supporting client retention, identifying growth opportunities and ensuring clients recognize the business and operational value of their partnership with Data Spring.

This position operates at the intersection of client strategy, value realization and execution. The Client Partnerships Manager works closely with Product, Sales, Implementation, Operations, Analytics, Marketing, Finance and other internal partners to align resources around client priorities, address risks and create a consistent, high-quality client experience.

The ideal candidate is a proactive, commercially minded healthcare professional who can manage multiple client relationships, translate complex information into clear recommendations and move comfortably between strategic discussions and day-to-day execution.

The Client Partnerships Manager is a full-time, remote, exempt position and reports to the Director, Client Partnerships that will require the ability to travel up to 30% of the time.

• Serve as the primary relationship owner and strategic partner for an assigned portfolio of healthcare clients.
• Develop a comprehensive understanding of each client’s organization, business objectives, operating environment, stakeholders and use of Data Spring solutions.
• Build trusted relationships across executive, operational, technical and procurement stakeholders.
• Create and maintain strategic account plans that document client priorities, relationship strategies, solution adoption, risks, opportunities and measurable success outcomes.
• Establish an appropriate client engagement cadence based on account needs, including strategic planning sessions, performance reviews and executive business reviews.
• Connect Data Spring capabilities, insights and industry expertise to each client’s business and operational priorities.

• Define, track and communicate client success measures that demonstrate the operational and business value of Data Spring solutions.
• Drive adoption and effective utilization of Data Spring products and services, ensuring solutions are integrated into client workflows and delivering intended outcomes.
• Partner with Product, Analytics and subject-matter experts to provide clients with actionable insights, recommendations and relevant industry perspectives.
• Identify barriers to adoption or value realization and coordinate the appropriate internal resources to address them.
• Help clients prepare for product enhancements, platform transitions and other changes through proactive communication, planning and change-management support.
• Translate client performance, usage and engagement data into clear recommendations for both client and internal stakeholders.

• Maintain accountability for the health, retention and long-term success of the assigned client portfolio.
• Monitor account health using relationship, adoption, performance, support, financial and engagement indicators.
• Identify emerging risks early,…