Product Manager, Listening

Sprout Social is seeking an experienced Product Manager to own the strategy, delivery, and scaling of our Listening product. This role is responsible for central elements of Sprout’s overall strategy: positioning Listening as a competitive advantage targeting the growing social intelligence market and driving a step change in adoption by Sprouts wider base

Sprout empowers businesses worldwide to harness the immense power and opportunity of social media in today’s digital-first world. Processing over one billion social messages daily, our platform serves up essential insights and actionable information to over 30,000 brands, informing strategic decisions that drive business growth and innovation, and fostering deeper, authentic connections to their end customers. Our full suite of social media management solutions includes comprehensive publishing and engagement functionality, customer care solutions, influencer marketing, connected workflows, and business intelligence.

This is an exciting opportunity for a leader to come in and drive a step change in the value and adoption of our Listening product.

Our Product team operates at the intersection of strategy, innovation, customer value, and go-to-market collaboration. We are focused on delivering unified, data-driven solutions across our multi-product portfolio. As part of the broader R D organization, our team collaborates closely with Engineering, Product Design, and Go-to-Market (GTM) teams to create impactful experiences for customers while driving measurable business outcomes. This cross-functional partnership ensures that our products not only meet technical excellence but are also positioned effectively in the market, aligning with customer needs and business growth objectives.

You won't just help set the vision for Listening, you'll also play a key role in shaping our overall approach to our wider intelligence strategy, execution, and outcomes.

• Continuously strengthen a deep understanding of the important jobs and decisions are customers face, how the market services those needs to today, strategic trends and the biggest opportunities for our product strategy and roadmap
• Own Listening overall product strategy roadmap getting org wide buy-in to the most impactful product bets for investment with clear, trackable pay-off metrics.
• Partner closely with Engineering to deliver on product bet investments, balancing near-term customer/revenue commitments against longer-term strategic goals. Drive innovative solutions that balance value with risk, effort and strategic alignment
• Collaborate deeply with the pricing and packaging team to optimize pricing strategies for Listening balancing costs, sales, retention, expans