Information and Communications Specialist

Posting number: FY27-00027

Department: City Mgr Office

Division: Media Services

Job classification: Information and Communication Specialist I

Posting type: Open

Categories: Public Relations, Graphic Arts, Marketing, Web Design, Communications, Arts, Design, Entertainment & Media

Help Tell Jacksonville’s Story!

Your creativity. Your voice. Your community.

The City of Jacksonville’s Media Services team is looking for someone who is ready to turn ideas into engaging content and help connect the community with the people, programs, and services that make Jacksonville a great place to live.

Media Services is the City’s content creation and communication hub, bringing Jacksonville’s story to life through video production, social media, print and digital communications, television, live streaming, and more. From highlighting community events and City services to sharing important information during an emergency, the team plays a vital role in keeping citizens informed, engaged, and connected.

With a mantra to “serve Citizens the way they want to be served,” Media Services meets people where they are—on their phones, social media feeds, television screens, websites, and in the community. The team manages and creates content for a growing social media audience, produces programming for Jacksonville-Onslow Government Television, supports City publications and advertising, and provides critical communication support during hurricanes and other emergencies as part of the City’s Emergency Operations Center.

If you’re creative, collaborative, digitally savvy, and excited about using communications to make a difference in your community, this could be your opportunity to put your talents to work for Jacksonville.

Jacksonville has one of the youngest demographics in the US with a median age of 22.8 and an estimated population of 75-80,000. The City offers a great work/life balance. We are rich in history and deep in pride of our local military as demonstrated at Lejeune Memorial Gardens near Marine Corp Base Camp Lejeune and New River Air Station. Many of our military return and plant roots here because of the lifestyle and all that the City has to offer.

Another reason people stay in Jacksonville... We are a Caring Community as stated in our City seal.

Jacksonville is a great place to work, live and play for you and your family. Jacksonville NC.gov

Social Media is a vital tool in engaging the community in ways they consume information and communicate back to the City. Facebook pages for the City, Recreation Division, Public Safety, Transit, Youth Council all have significant following (close to 100,000 followers and 43,000+ for the City Government FB page alone.) Our young demographic we think plays a role in this outcome and is the reason we heavily rely on social media as a platform for communication with Citizens.

The City of Jacksonville is looking for an Information & Communications Specialist to be part of the City’s Media Services team. A successful candidate will have a good sense of Jacksonville as a Military host City and is a strong writer/multi-platform content producer. The Information and Communications Specialist performs intermediate professional work across multiple platforms for public communications, public relations and marketing related work.

This candidate will serve as the lead Graphic Design and Video Production Editor/Content Creator. This candidate is also familiar with a print room environment creating large format materials. This candidate has basic knowledge of social media platforms and content creation. In this role, the candidate will assist in the planning and production of City meetings, City/partner events and observances as…