Product Designer, Retail Classic

Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We're looking for a Staff Product Designer to join our Retail point-of-sale design team in Montreal. You'll design for products that tens of thousands of merchants rely on every single day to run their stores — where a confusing flow isn't an inconvenience, it's a line of customers at the counter. Design at this scale is a different sport: every improvement lands with enormous reach, and every decision has to earn the trust of people whose livelihood runs through our software.

This is a role for a designer who finds the hard problems more interesting than the shiny ones: simplifying deeply established workflows without breaking what merchants depend on, finding elegant solutions within real technical constraints, and knowing when familiarity is a feature — and when it's holding users back.

Location:

Montreal (HQ) preferred, working in-office alongside the team; open to other locations in eastern Canada.

• Own end-to-end design for core point-of-sale experiences — from problem framing through polished, shipped product — and be accountable for their quality and outcomes.
• Make complicated flows feel simple: distill dense, high-frequency merchant workflows into clear, fast, confidence-inspiring experiences.
• Design with real-world constraints as creative fuel — partnering closely with engineering to find solutions that are both excellent and feasible in mature, at-scale systems.
• Ground decisions in evidence: drive your own research and testing with real merchants, so improvements are built on how people actually work, not assumptions.
• Think in systems: strengthen consistency across the wider point-of-sale portfolio, contributing patterns and improvements back to our shared design system.
• Multiply the team: mentor other designers, raise the bar through critique, and bring a point of view that makes the work around you better.
• Put AI to work in your craft — using modern tools to explore, prototype, and validate faster, and modelling new ways of working for the team.

• 8+ years of product design experience at product-driven tech companies, with measurable impact on shipped products.
• A portfolio that shows strong fundamentals, polished UI craft, and complex workflows made simple.
• Experience designing for mature, at-scale products — and the judgment to know when to simplify, when to modernize, and when to leave well enough alone.
• A track record of partnering with engineering to navigate technical constraints and still ship excellent work.
• Fluency with prototyping and research methods to validate decisions and shape product direction.
• Active use of AI tools in your design workflow, and curiosity about how they're changing the craft.
• Strong communication skills — able to build alignment with cross-functional, global partners.

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