Member Experience Specialist, Stadium

About The Jaguars

The Jacksonville Jaguars are a professional football team and a member of the National Football League’s AFC South Division. The Jaguars are one of the NFL’s youngest franchises, with a history of community involvement and development projects in Northeast Florida.

The Jaguars are pursuing a reimagined Stadium of the Future in collaboration with the City of Jacksonville. The project aims to create a world-class venue that is environmentally friendly, cost effective and incorporates state-of-the-art innovation. The Stadium of the Future will feature a protective canopy, wider concourses, new communal spaces, scenic lookout decks, immersive in-bowl technology, new seating types and a public Floridian nature park.

The renovation began in February 2025 and is planned to open in August 2028.

Additional details can be found at

The Jacksonville Jaguars are seeking highly motivated and dedicated service candidates to work within the high-energy environment of an NFL Ticket Sales Office. The Member Experience Specialist, Stadium of the Future, serves as a liaison between the Jaguars and its Season Ticket Members to ensure the highest level of service related to renewals, retentions, ticketing, finance, account management and stadium operations.

The role focuses on building strong relationships by customizing communication and tailored benefits to match each customer’s needs and assisting the department with key season ticket programs, events and tasks.

• Serve as the primary liaison for Ever Bank Stadium, Jaguars customers.
• Starting in 2026, assume all account service responsibilities for the upcoming Stadium of the Future, opening in 2028.
• Provide a consistent and disciplined approach to supporting customers.
• Design and implement frequent touchpoint programs to increase member loyalty and deepen relationships with current clients.
• Meet or exceed daily call volume goals—typically between 50 and 75 outbound calls per day.
• Use effective problem-solving skills to address customer concerns.
• Meet or exceed yearly renewal and sales goals.
• Assist with developing, coordinating and implementing Season Ticket Member events.
• Collect card information and transact payments from customers.
• Provide feedback to refine offerings, benefits and communications for all members.
• Identify opportunities to introduce members to additional experiences or products.
• Assist with department projects that arise during the season (mail campaigns, game days, special events).
• Accurately and consistently manage, update and record all interactions with Season Ticket Members through CRM.
• Maintain detailed knowledge of event information to be a resourceful point of contact for customers.
• Help create a fun gameday and event atmosphere for Members and any accompanying guests.
• Perform other duties as assigned by the Director and Manager of Member Experience and Retention or their designee.
• Foster teamwork, employee morale and open communication within the Ticketing Department and other departments.
• Work closely with Ticket Sales, Fan Experience, Marketing, Jags Cinema, Public Relations and Sponsorship to implement integrated programs.
• Anticipate, respond to and resolve complaints, requests and inquiries.
• Handle difficult situations calmly and professionally.
• Maintain a high satisfaction rating through Voice of the Fan and Season Ticket Member Surveys.
• Provide timely responses and follow-ups via phone, email, text and the Ticketing Inbox.
• Develop and build relationships with all Members to grow their portfolios.

• Required
• 4-year degree from an accredited college or university
• Excellent communication skills, both written and verbal
• Strong work ethic and drive to excel
• Strong time management and organizational skills
• Demonstrated strong problem-solving and conflict resolution skills
• Demonstrated proficiency with Microsoft Office
• Ability to work non-standard hours, including some nights and weekends
• Excellent interpersonal and team-building skills at all organizational levels

• Preferred
• 3-4 years of customer service experience preferred
• Ability to present in small or large group settings
• Ability to self-motivate
• Enthusiasti…