Customer Engagement Representative

At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.
** What We Offer!
*** A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
* Weekly pay for hourly-paid employees.  Biweekly pay for salaried employees.
* Paid Time Off (PTO) and paid company holidays
* A tuition reimbursement plan where employees are encouraged to continue their education and development
* For more information on our benefit offerings, please visit  and scroll down to view our employee benefits.
** General position summary:
** The Customer Engagement Representative plays a key role in driving customer interaction and satisfaction by proactively reaching out to customers, gathering feedback, and supporting their relocation journey. This role requires a high level of initiative, strategic communication, and the ability to influence customer behavior through meaningful engagement.
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* Essential Duties & Responsibilities:

*** Initiate outbound contact with customers to encourage completion of engagement surveys and gather actionable insights.
* Build rapport and foster trust with customers through consistent, professional communication.
* Manage a high volume of tasks, emails, and customer interactions with precision and efficiency.
* Support relocation-related administrative processes with accuracy and attention to detail.
* Ensure all customer data is accurately entered and maintained in internal systems.
* Prioritize tasks to meet deadlines and maximize customer touchpoints.
* Collaborate with the customer service team to enhance the overall customer experience.
* Demonstrate flexibility by working overtime when needed to meet customer needs.
** Job

Skills Required:

*** Exceptional communication skills (verbal and written), with a persuasive and customer-focused approach.
* Strong time management and organizational skills in a fast-paced environment.
* Ability to interpret customer needs and respond with tailored solutions.
* Creative problem-solving and decision-making abilities.
* Self-driven with a sense of urgency and ownership over outcomes.
* Comfortable working independently while contributing to team goals.
* Strong interpersonal skills and a collaborative mindset.
** Qualifications****:
** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
** Required

Education & Experience:

** High School Diploma or GED required; three to five years related experience and/or training; or equivalent combination of education and experience.

Bachelor’s degree or Associate's degree in accounting preferred.  Prior experience in Accounts Payable required.
** Language

Skills:

*** Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to write routine reports.
* Ability to speak effectively before groups of customers or employees of organization.
* Excellent written and verbal communication skills.
** Mathematical

Skills:

*** Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
* Ability to apply concepts of basic algebra and geometry.
** Reasoning Ability:
*** Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
** Computer Operations:
*** To perform this job successfully, an individual should…