Customer Service Rep

Customer Service Rep I (Finance)

Ready to Deliver Outstanding Customer Support?
Be the Voice That Makes a Difference!

Join Us as Customer Service Representative - Onsite Role | Jacksonville, FL

• Assist with Care:
  Provide assignment support for open/pending claims by contacting clients and contractors.
• Ensure Accuracy:
  Document details across multiple systems according to procedures.
• Create Impact:
  Deliver exceptional service that restores communities every day.

At Crawford, every claim represents a person and a community we help rebuild. As a Customer Service Representative, your strong communication skills, customer service experience (call center preferred), and computer proficiency will ensure a seamless claims process and positive client experience.

This is your chance to be part of the One Crawford family
-where your work truly matters.

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Ready to make an impact through service and support? Apply today and help us restore lives!

• High School Diploma or equivalent and at least 2 year's customer service and/or administrative/clerical experience.
• Demonstrated experience in customer service, administrative/clerical skills.
• Highly proficient and advanced computer skills.
• Excellent attention to detail and organizational skills.
• Good time management abilities.
• Strong analytical and problem solving ability.
• Excellent written, verbal and oral communication skills.
• Good interpersonal skills.
• Ability to work independently, with minimal supervision.
• Strong work ethic.

Provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements.

• Reviews dashboard for outstanding assignments.
• Contacts contractors for file status (site inspection, estimate upload, etc.).
• Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.
• Completes customer service satisfaction surveys as required.
• Assists external clients with customer service inquiries.
• Participates in special projects or performs duties in other areas as requested.
• Upholds the Crawford Code of Business Conduct and Ethics at all times.