Customer Services Representative - Seasonal

Customer Services Representative - Seasonal page is loaded## Customer Services Representative - Season allocations:
Jacksonville,Florida:
United States of America time type:
Part time posted on:
Posted Todayjob requisition :
R11672

At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.
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* Summary:

** Communicate with customers and vendors in order to monitor flow of shipment movement while providing excellent customer service.
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* Essential Duties and Responsibilities:

** Communicate and respond promptly with transferees and agencies regarding shipment’s movement

Monitor and track shipment status to ensure delivery dates are met Record/update computer system with notes regarding changes and communications including survey feedback

Provide all necessary shipment information to client and government agencies

Communicate with transferees and outside vendors of necessary shipment specifics or special needs

Coordinate offsite services with vendors in various markets

Resolve transferee complaints and issues

Complete all administrative procedures related to clients’ moves

Interface with other department personnel regarding pricing or service related issues

Maintain accurate records and audit documents for accuracy      Ability to work overtime                                              
** Job

Skills Required:

** Excellent verbal and written communication skills

Highly customer service oriented

Ability to prioritize and re-prioritize as situations and needs change throughout the workday

Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work Excellent teamwork and interpersonal skills required

Excellent attention to detail and follow through

Ability to develop and maintain positive working relationships with internal and external customers
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* Qualifications:

** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
** Education/

Experience:

** High school diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience. Prior experience in the moving industry preferred
** Language Ability:
** Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization. Excellent customer service and oral/written communication skills required.
** Math Ability:
** Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
** Reasoning Ability:
** Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.
** Computer

Skills:

** To perform this job successfully, an individual should have knowledge of MS Word and MS Excel.  Must have strong data entry skills.
** Certificates and Licenses:
** No certifications needed
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* Supervisory Responsibilities:

** This job has no supervisory responsibilities.
** Work Environment:
** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to…