Mortgage Customer Service Specialist - In-Office

Mortgage Customer Service Representative

Full-Time | In-Office Position

Pay: $17.50/hour

Training Starts:
June 15th

Contract-to-Hire Opportunity (6 Months Temp-to-Perm)

We are seeking customer-focused professionals to join our growing mortgage servicing team! In this role, you will provide exceptional support to customers throughout the life of their mortgage account while working in a fast-paced call center environment.

This is a great opportunity for candidates with customer service, collections, banking, mortgage servicing, or loss mitigation experience who enjoy helping customers and solving problems.

• Handle inbound and outbound customer calls in a professional and courteous manner
• Assist customers with mortgage account inquiries, payments, billing questions, and account updates
• Help resolve delinquent accounts by collecting payments and discussing available options
• Explain mortgage-related topics including escrow, taxes, insurance, and loss mitigation options
• Accurately document customer interactions and account activity
• Communicate with internal departments to ensure timely resolution of customer concerns
• Maintain compliance with company policies, procedures, and applicable regulations
• Work in a performance-based environment with monthly goals and call quality standards
• Manage multiple systems while speaking with customers and entering detailed notes

• High School Diploma or GED required
• Previous customer service, call center, collections, banking, mortgage servicing, or loss mitigation experience preferred
• Strong communication and active listening skills
• Ability to remain professional, empathetic, and composed in stressful situations
• Comfortable working in a high-volume call center environment
• Strong problem-solving and negotiation skills
• Ability to multitask while navigating multiple computer systems
• Reliable attendance and strong time management skills
• Comfortable receiving feedback and following established procedures

• Experience handling mortgage, escrow, tax, or insurance-related inquiries
• Strong computer and data entry skills
• Ability to work independently with minimal supervision
• Proven ability to manage a fast-paced workload

Apple One is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The Know Your Rights poster is available at https://(Use the "Apply for this Job" box below). Your Rights
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The pay transparency policy is available at https://.pdf

For temporary assignments lasting 13 weeks or longer, Apple One offers major medical, dental, vision, 401k, and any statutory sick pay where required.