Customer Support l

We exist to transform our customers and change lives

We are looking for a customer support role that provides initial support via inbound calls and emails by handling inquiries and troubleshooting basic product‑related issues. This is an entry‑level, non‑IT position. The role includes:

• Respond to customer emails and phone calls
• Troubleshoot basic issues with customers
• Log all help desk interactions
• Redirect complex issues to appropriate resources
• Identify and Escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes, and updates
• Document help desk processes and collaborate to achieve efficiencies
• Support licensing lifecycle management
• Work the hours of 10 am – 7 pm EST

• Some education in the field or equivalent experience
• Good oral and written communication skills
• Ability to learn new things quickly
• Enjoys interacting with others with a sense of urgency
• Good judgement when it comes to problem analysis and solutions
• Easy to adapt to changing priorities and situations
• High attention to detail
• Tolerates and handles stress of deadlines and demands appropriately

Employer does not sponsor applicants for employment visa status (e.g. H‑1B visa status). The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required.

RF‑SMART is an Equal Employment Opportunity (EEO) employer.

Location:

Jacksonville, FL