Service Advisor

Cumberland International Trucks, Inc. is seeking a bright and mechanically apt Service Advisor to join our service team in Jacksonville, FL.

• Responsible for the receipt and flow of all incoming work, communication with customers and all other internal departments.
• Greet customers in a timely, friendly manner and obtain all specific vehicle/customer information required for proper repairs and invoicing. Specific vehicle information includes total miles, engine hours, and any noticeable damage to the vehicle.
• Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
• Use the OEM questionnaires and attach documents to the Repair Order (RO).
• Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
• Answer customer questions about service outcomes and consult with technicians when necessary.
• Inform customers about potential cost savings and warranty protections.
• Assist customers with deciding to fix their car through the dealership’s shop or trading the vehicle in.
• Oversee and manage the service center’s scheduling and workflow.
• Inform customers of changes in service or when their vehicle is ready to be picked up.
• Close ROs.
• Obtain customer signature on the repair order and provide the customer a copy of the repair order.
• Understand, communicate, and evaluate all vendors and International Warranty guidelines, approval processes and policies during the write up and repair process. Ability to open repair orders under warranty or customer pay status.

• Minimum 2 years of Customer Service experience.
• Service Advisor experience in a dealership environment is a plus.
• Mechanical aptitude & ability to understand technical knowledge.
• Conducts oneself in a professional manner.
• Team player with a strong sense of commitment to the customer.
• Self motivated with good written & verbal communication skills.

• Work-life Balance / Mentorship Programs / Internship Programs.
• 8 Paid Holidays / Paid Time Off (PTO) / Vacation / Paid Birthday Off.
• Paid Training / Certification Reimbursement / $500 Employee Referral.
• 401‑K with Employer Match thru Fidelity / Medical / Voluntary Vision & Dental.
• Life and AD&D Benefits & supplemental Life / Short-Term Disability / Voluntary Long-Term Disability.
• Access to Teladoc – 24/7/365 digital access to doctors.

EOE:
Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & positive environment for all employees. All employment is decided solely on the basis of qualifications, merit, & business need.