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Aquatics Associate Service Manager
Job in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-06-07
Listing for:
Bland Landscaping Company
Full Time
position Listed on 2026-06-07
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, HelpDesk/Support
Job Description & How to Apply Below
The Associate Service Manager will primarily manage a group of clients and perform all aspects of the Annual Service Agreements. The ASM will oversee Technicians and begin to learn Foster Lake & Pond Management's (FLPM) sales process. They will strive to uphold FLPM's Core Values and Vision and be willing to learn.
Key Responsibilities
RESULTS
Manage service accounts with limited supervision.
- Service visit reports will no longer require Service Manager approval before being sent to the
customer. - Communicate compliance issues to the client within 2 business days of the service visit.
- Utilize CRM software to communicate compliance repairs to the CRS team within two business days.
- Ensure compliance requirements are met two months before the Certified Annual Inspection due date.
- Schedule Certified Annual Inspection for all regulated clients one month before the due date.
- Receive an 80% or higher average on audits.
- Communicate effectively with customers, supervisors, and other FLPM employees at all times.
- Supervise Technicians as a crew leader.
- Supervise and ensure the Technicians understand the scope of work and meet objectives as directed.
- Communicate effectively with the Service Manager and Technicians.
- Be knowledgeable about the products we sell, including but not limited to fountains, aeration, fish, etc.
- Assist the Service Manager with bi-annual Technician performance reviews.
- Monitor Technicians for accurate time tracking.
- Ensure proper safety equipment and precautions are implemented.
- Identify and assist in providing needed crew training.
- Obtain proper certifications and training.
- Attend at least one professional training annually.
- Become knowledgeable with FLPMs process for performing assessments and estimates.
- Assist the Service Manager in on-site assessment at least once a month
- Utilize CRM software to generate estimates for approval by the Service Manager.
- Learn to plan and execute the installation of fish structures, fountains, aeration, and plantings.
- Follow policies and procedures written in the employee handbook, at all times.
- Abide by FLPM safety policies and participate in scheduled safety meetings.
- Use the time app daily and clock into jobs consistently and correctly.
- Use required company software and apps effectively as needed and on time.
- Provide two pieces of Feedback in our human resource software monthly.
- Check the company calendar daily on workdays and update when necessary.
- Respond to company emails within two business days.
- Respond to company phone calls and text messages during work hours.
- Complete company self-check-ins and other requested human resource items by the deadline.
- Embody company Core Values and Vision Statement
Team Work
- Assists other teams and co-workers throughout the organization
- Maintains a positive and respectful attitude with team members
- Has fun working with our team and accomplishing goals together
- Genuinely cares about each customer's needs as much as their own
- Consistently delivers on commitments to build long-term trust with our customers
- Takes pride in their work and in solving problems for customers
- Demonstrates a positive attitude and effective communication in all situations
- Ensures expectations are clear, well communicated and appropriately documented
- Communicates changes in schedule proactively, recognizing the importance to team of consistent attendance and punctuality
- Demonstrates personal accountability to our clients
- Demonstrates personal accountability to co-workers and in fulfilling their role on the team
- Consistently gives a strong effort and works to become the best at what they do
- Does the right thing, regardless of the situation
- Can be relied on to perform their job duties honestly and efficiently with minimal supervision
- Practices honest, responsive communication in all their interactions
- Takes pride in their work and displays a…
Position Requirements
10+ Years
work experience
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