Part time Outreach Assistant Job Jacksonville area,Florida USA,Customer Service/HelpDesk

Description

The Outreach Assistant is the first employee SALT guests interact with. Outreach Assistants help with all tasks involved in providing direct services to clients, including setting up, preparing, operating, maintaining, and dismantling the mobile drop‑in center at various locations for the homeless. They record outreach data in SALT systems and may assist with volunteer management and processing in‑kind donations.

Working Schedule

Sunday (11:30‑4:30 pm), Monday (8:30‑4:30 pm), Wednesday (8:30‑4:30 pm).

Responsibilities and Duties

Perform outreach services such as registration, mail handling, laundry, showers, charging stations, clothing, hygiene products, and other client needs.

Build trusting relationships with homeless individuals, offering empathy, compassion, and non‑judgmental support.

Assist with preparing supplies for outreach events at different locations.

Assist in food/supply distribution, handing out clothing items, creating snack bags, and distributing hygiene items.

Adhere to all policies and procedures when delivering services and resources to the unsheltered.

Assist with guiding, directing, and creating relationships with volunteers.

Ensure cleanliness of the outreach office and designated areas of the building.

Accurately input client data into the SALT system and ensure all clients fill out waivers and necessary paperwork.

Provide exceptional customer service and ensure a positive experience for all guests.

Show a high level of emotional intelligence and practice reflective listening.

Be a good steward of outreach supplies, report low inventory to the Director of Outreach Services, maintain supplies for the shower trailer, laundry trailer, registration room, etc., and replenish for the next outreach day.

Process in‑kind donations as directed by the Director of Outreach Services.

Answer phone calls and communicate with colleagues and clients verbally throughout the day.

Use hands and fingers for typing, operating office equipment, performing data entry, and using a headset to communicate with customers over the phone for extended periods.

Navigate between multiple software systems to access customer information and review printed materials for accuracy and quality.

Attend meetings and collaborate with team members in various office settings.

Qualifications

Strong problem‑solving and interpersonal skills.
Empathy, compassion, and cultural sensitivity are essential traits.
Organized, accurate, thorough, detail‑oriented, and able to monitor work for quality.
Excellent communication skills, including active listening and conflict resolution.
Ability to work collaboratively with diverse stakeholders, including homeless individuals, service providers, and community members.
Proficiency in crisis intervention techniques.
Proficiency with MS Office Suite and Google Docs.

Preferences

Experience working with the homeless and/or in customer service related fields.

Physical Requirements

Ability to lift up to 50 pounds.
Ability to stand, walk, run, and patrol for extended periods.
Must hear and see well (either naturally or with correction).
Must be able to bend, stoop, squat, kneel, push, pull, and reach overhead.
A considerable amount of time making repetitive motions.
Work in a fast‑paced environment with frequent interactions with customers.
Ability to function with frequent temperature changes between indoors and out.
Work in various weather conditions, including heat, cold, and rain.
Stand and walk continuously for up to 8–10 hours during a shift while providing customer care.
Considerable amount of time using a telephone and/or computer.
Sit at a desk and use a computer for extended periods to perform data entry and administrative tasks.
Answer phone calls and communicate with colleagues and clients verbally throughout the day.
Use hands and fingers for typing, operating office equipment, and performing precise mouse movements and keyboard shortcuts.
Review and analyze printed materials for accuracy and quality.
Attend meetings and collaborate with team members in various office settings.
Collaborate with colleagues and communicate professionally in person and via email.
Use a headset to communicate with customers…