ACS- Call Center Telephone Banker- Jacksonville, FL

Job Overview

This role assists clients through incoming calls, addressing card servicing, short‑term lending needs, and identifying additional financial opportunities to help achieve client financial goals.

• Work with clients to uncover credit and short‑term lending needs while asking questions to uncover additional financial needs and recommending the best products, services, and solutions to meet those needs
• Respond to customer inquiries and concerns, creating customized solutions
• Sell and fulfill banking products including credit cards, lending needs, checking and savings accounts
• Identify client needs for licensed sales functions, making referrals to Line of Business partners
• Manage risk in every business, product, and service transaction leveraging available tools
• Create positive client experience through active listening and addressing questions and concerns

• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
• Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
• Comfortable receiving ongoing performance feedback and coaching
• Comfortable with ongoing change and learning new technology/processes
• Minimum of an intermediate level of proficiency with computers
• Self‑motivated with excellent organizational skills
• Strong decision‑making and problem‑solving skills

• Ability to support and provide card solutions
• Experience in the banking/financial industry
• Experience working in a call center
• Sales experience (upselling and cross‑selling) and/or experience in telephone sales

• Attention to Detail
• Client Experience Branding
• Customer and Client Focus
• Interpret Relevant Laws, Rules, and Regulations
• Adaptability
• Client Solutions Advisory
• Issue Management
• Problem Solving
• Active Listening
• Referral Identification

High School Diploma / GED / Secondary School or equivalent

Training start Monday July 6, 2026

Training schedule Monday-Friday 9:00am-5:30pm

Shift 1st shift (United States of America)

Hours per week 40