Express Lube Advisor

Responsibilities

• Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
• Follow the Initial Customer Contact (ICC) process: greet customers, identify and confirm concerns, offer resolution, communicate needed services, costs, and timelines.
• Conduct vehicle walk‑arounds to assess customer needs and obtain agreement for service.
• Offer a multi‑point inspection and write accurate repair orders using the ADP system.
• Follow the Interim Customer Contact (ICC2) process: provide accurate estimates supporting the upfront pricing guarantee; obtain approvals for inspection findings, prices, and additional service requests.
• Dispatch repair orders to technicians, following department dispatch policy and utilizing cost control methods.
• Communicate with technicians to clarify required services and any performed work.
• Follow‑up with customers during repair/servicing to keep them informed of status.
• Follow the Customer Delivery (CD) process: receive and process cash or credit payments for all services performed, and deliver the vehicle promptly and professionally.
• Ensure the Sales‑to‑Service process is completed thoroughly by welcoming the customer and explaining what we will provide them.

• Strong attention to detail
• Sense of urgency
• Excellent communication skills
• Typing ability to enter repair orders efficiently
• Mathematical skills for calculating service costs and handling change
• Basic computer skills
• Acceptable driving record and a valid driver’s license in your state of residence
• High school graduate or equivalent; 18 years or older required

• Competitive pay
• Medical, Dental and Vision plans
• Paid holidays & PTO
• Short and long‑term disability insurance
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

We are a drug free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.