Coordinator BPS Cust Serv
Job in
Jacksonville, Duval County, Florida, 32277, USA
Listed on 2026-06-15
Listing for:
Acosta, Inc.
Full Time
position Listed on 2026-06-15
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
* Required to work a Hybrid Schedule
- Responsible for the Customer Service functions for all assigned lines.
RESPONSIBILITIES
+ Receive order issues from external parties in a professional manner.
+ Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed.
+ Update order in order system as necessary.
+ Review dashboard for alerts on a daily (hourly) basis.
+ Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.
+ Escalate issues to Customer Service Specialist/Supervisor as needed (i.e. bypass order validation).
+ Perform resolution procedures outlined in static help file.
+ Investigate rules engine failures and determine appropriate course of action.
+ Escalate all unresolved rules engine issues to Customer Service Supervisor.
+ Fill out rules engine request and submit to Customer Service Supervisor.
+ Maintain client/customer criteria for handling orders.
+ Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.
+ Responsible for filing documents according to Acosta policy.
+ Maintain excellent working relationships with Customers, Clients and co-workers.
+ If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required.
+ Perform special assignments for the company and/or branch and/or department as needed.
+ Meeting the physical requirements - listed below
+ Other duties as assigned
QUALIFICATIONS
Education
+ High School Diploma/GED
+ Associate Degree
+ Formal Customer Service Training Preferred.
Work Experience
+ Two years of business process solutions, customer service, and/or administrative experience.
+ One year of food broker experience preferred.
Knowledge,
Skills and Abilities
+ Strong interpersonal, organizational and administrative skills.
+ Effectively communicate with others.
+ Able to operate a calculator, computer, printer, fax machine, telephone, and copier.
+ Proficient in MS Office (Word, Excel, and Outlook).
+ Proficient in data/order entry and software.
+ Possess Becton System technical skills.
+ Type a minimum of 60 wpm.
Physical
+ Seeing
+ Listening
ABOUT US
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category:
Sales Support
Position Type:
Full time
Business Unit:
Corporate
Salary Range: $1,700.00 - $17.50
Company:
Acosta Employee Holdco LLC
Req
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