Automotive Customer Service Advisor

Pep Boys -  - Responsibilities:
First point of contact for customers on the phone and in the store;
Engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service;
Organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge;
Assist in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase ordering;
Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair