Veterinary Client Service Representative

Veterinary Client Service Representative

Capital Veterinary Specialists is looking for a Veterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community.

Schedule:

4 – ten‑hour shifts, every other weekend required.

Location:

Jacksonville, Florida.

We are seeking an individual with strong emotional competencies who delivers exceptional customer service, demonstrates a warm personality, and has experience in customer service leadership. Preferred experience includes a specialty and/or emergency setting.

• High school diploma
• Fluent in English (reading, writing, speaking)
• Working knowledge of Microsoft Office, Windows platform, and email
• Experience in team scheduling
• 2–4 years of veterinary customer service experience
• Highly developed written and communication skills
• Exceptionally organized with strong attention to detail
• Ability to adapt and work well in a busy environment
• Ability to lead a team of client service representatives
• Ensure all client and patient information is accurate, schedule appointments, and obtain appropriate signatures
• Document all client correspondence and retrieve requested information from medical records
• Help create accurate, timely medical records by verifying charges, scanning paperwork, and attaching records
• Support service departments with administrative needs including scanning, faxes, entering patient weights, and contacting clients for paperwork and deposits
• Accurately process client payments, including cash, credit, check, scratch‑pay, and Care Credit
• Must be comfortable around cats and dogs and other animals
• Able to lift up to 30 lbs without assistance

• Professionally greet clients and patients, deliver exceptional customer service, and answer all client questions and concerns in a friendly, kind, and informative manner
• Communicate and collaborate with staff regarding patient care and client questions
• Document all communications and conversations
• Maintain communal areas such as the lobby and exam rooms
• Perform administrative intake duties and general administrative tasks
• Manage appointment schedule and confirm upcoming appointments
• Maintain a positive attitude while being courteous, professional, and kind
• Foster an enthusiastic, collaborative, and respectful team culture
• Train new team members and promote a positive learning environment
• Ensure each client interaction is handled with care and efficiency

Exposure may occur to biohazardous substances, chemical hazards, unpleasant odors, loud noises, animal feces, and emotionally stressful situations.

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Pet‑adoption leave
• Employer‑sponsored childcare and elder care
• Personalized care for every family‑forming journey
• Discretionary funds and free CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

Hourly pay rate starting at $18 per hour; negotiable based on credentials and experience.

We are committed to creating a culture where everyone from all backgrounds can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate diverse voices.