Customer Service Trainer

Customer Service Trainer

The Customer Service Trainer is a valuable information resource within the Customer Care team. They are the point person for specific information on Merchant facing customer support as it relates to (billing, deposits, collections, chargeback, and ACH... etc.). The Customer Service Trainer will be responsible for providing the knowledge and expertise in evaluating and assisting in creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides.

The ideal candidate will be a confident public speaker who is up to date on the latest tools and resources needed to improve employee training and performance.

Responsibilities:

• Support onboarding of new technologies and vendors, ensuring smooth integration into existing processes
• Collaborate proactively with Operations teams (Mentors, Quality, Service Improvement, Team Leaders, etc.) to improve training and performance outcomes
• Deliver, maintain, and continuously improve onboarding and training programs, including tailored cross-functional learning initiatives
• Provide ongoing coaching, mentoring, feedback, and post-training support to trainees and operational teams to build a strong learning culture
• Monitor training progress, evaluate effectiveness, and report results to management while meeting company performance targets
• Maintain and update internal training resources and introduce effective tools, methods, and best practices to enhance learning engagement
• Identify improvement opportunities, elevate issues where needed, and contribute to continuous operational and training optimization

Qualifications & Skills:

• Bachelor's degree in education or a related field is preferred
• Certification from talent and training associations a plus
• Previous experience as a trainer, corporate training specialist, or a related position would be considered an advantage
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Strict adherence to company philosophy/mission statement/sales goals
• Good interpersonal skills and communication with all levels of management
• Organized and able to create multiple timelines, budgets, and schedules
• Able to multitask, prioritize, and manage time efficiently
• Excellent verbal and written communication skills
• Able to analyze problems and strategize for better solutions

Life at Paysafe:
One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you'll be one of over 3200 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth.

Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion. Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

Equal Employment Opportunity Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know.

We will be happy to help and look forward to hearing from you.