Bilingual Customer Service Rep

Position Overview

Triad Financial Services is a leading provider of financial services and solutions, serving clients nationwide. We are seeking a highly motivated and skilled bilingual Customer Service Representative to join our growing team.

Essential Functions:

* Answer customer inquiries regarding Mortgage accounts and take payments (not a collection position, inbound calls only)

* Research customer complaints, concerns and payment history then correct or adjust records as needed

* Assist in monitoring escrow accounts for payment of taxes and insurance by mortgagor

* Process payments

* Prepare payoffs

* Discuss escrow analysis

* Update loan records as needed

* Assorted other duties as requested by Manager

Minimum Qualifications:

* Bilingual (Spanish preferred)

* Experience:

1-2 years' customer service in the finance/mortgage industry, Escrow account knowledge

* Skills:

MSP/Black Knight (preferred), MS Office:
Excel, Word, Outlook, Able to navigate across network, Windows PC proficient

* Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

* Professional and welcoming phone etiquette required

* Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

* Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

* Must be responsible and reliable

* High school diploma or GED required

* Prior customer service/telemarketing experience preferred

Physical Demand:

* Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

* Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

* Must be able to talk, listen and speak clearly on telephone

* Able to sit at a work station for prolonged periods of time

* Must be able to physically type