Planet Fitness - Overnight Member Services Representative Baymeadows

Location: Jacksonville (Bay meadows), FL 8661 Old Kings Rd S, Jacksonville, FL 32217, United States of America

Pay: $14.00 - $14.50 per hour

Position: Member Services Representative

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones, checking members into the system, walking prospective members on tours, and signing up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed and maintain accurate cash handling.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Maintain the neatness and cleanliness of the club, completing daily assigned tasks within the first hour of shift.
• Help complete priority cleaning list each day, walking around and checking bathrooms periodically, and assist with any special cleaning projects as required.
• Perform other duties and responsibilities based on club needs.

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• Positive, upbeat attitude and a passion for fitness and health.
• Exceptional customer service skills; interact in a positive and professional way with members and co-workers, exceeding members’ expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Taymax Group, LP is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone.

We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.