Intake Specialist

Overview

Are you fueled by a passion for delivering exceptional customer service that leaves a lasting impression? Join Paul Davis Restoration (PDR) as an Intake Specialist
, a premier construction general contractor specializing in insurance restoration projects. We pride ourselves on achieving unmatched results and offering unparalleled growth opportunities.

• Customer Service: Professionally represent PDR as the first point of contact through phone calls, emails, walk‑ins, and social media interactions, ensuring exceptional service.
• New Loss Intake: Accurately intake new losses, create comprehensive job files, and efficiently assign participants to ensure prompt service delivery.
• Customer Feedback: Collaborate in overseeing customer feedback surveys, online reviews, and social media platforms, effectively tracking feedback and ensuring timely closure of concerns.

• High school diploma and/or equivalent.
• Minimum of 2 years experience in a customer service role.
• Associate’s degree (2‑year) preferred but not required.
• Uphold the Paul Davis Core values, vision, and mission statements.
• Professional, courteous, empathetic, and exceptional communication skills in phone, email, and in‑person interactions.
• Willingness to participate in the after‑hours rotation for job intake and dispatching.
• Excellent written and verbal communication skills, with a minimum typing speed of 50+ words per minute.
• Proficiency in basic computer skills and Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Strong ability to work productively, stay organized, and remain professional under pressure.
• Resourceful, adaptable, detail‑oriented, and able to anticipate needs.
• Openness to receiving training, coaching, and regular feedback.
• Hours: 8:30 a.m. – 5:00 p.m., Monday through Friday.
• Other duties as required.

• 401(k) matching with employer contribution.
• Health insurance.
• Vision insurance.
• Opportunities for advancement.
• PTO – paid time off.
• Seven company paid holidays.
• Medical, dental, vision benefits.
• Company recognition.
• Paid professional and industry certifications and training.
• Fun, family‑focused culture.