Entry Level Customer Success Specialist Customer Service Jacksonville, FL
Listed on 2026-06-30
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Customer Service/HelpDesk
HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual, Technical Support
Customer Success Specialist
As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. You will function as a consultant, providing excellent support for our products and ensuring that customers are using the software they purchased to its full potential. You will provide both on‑site and video conference support, roughly 80% on‑site and 20% video conference.
#LI-Remote
TrainingPaid training! The nature of the position requires you to complete an intensive training program. Training consists of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses. You will receive in‑depth product training and automotive industry knowledge, and will be paired with mentors across the country to apply classroom knowledge in a real‑world setting.
Requirements- Bachelor’s Degree or equivalent experience
- Must be a self‑starter with good time management skills
- Strong written and verbal communication skills
- Excellent customer service and organizational skills
- Ability to build strong customer relationships
- Must have a valid driver’s license, with fewer than two moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
- Ability to travel, with overnight hotel stays, up to 50% during the training period (approximately six months). After training, must be able to travel approximately 25% of the month.
- Must have reliable home internet with sufficient bandwidth for video conferencing
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Company car for business and personal use
- Professional development and training
- Promotion from within
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses
Reynolds and Reynolds promotes a healthy lifestyle by providing a non‑smoking environment. Reynolds and Reynolds is an equal opportunity employer.
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