Service Specialist, Customer Service​/HelpDesk

Service Specialist

The Service Specialist is responsible for providing prompt and courteous customer service, assisting clients in understanding policy details, and guiding them through claims processes. The role ensures accurate client information, communicates policy updates through various channels, resolves issues professionally, and collaborates with internal teams for comprehensive client support. They actively participate in training programs to enhance product knowledge and customer service skills.

Job Responsibilities:

• Provides prompt and courteous customer service to clients, addressing inquiries, concerns, and requests related to insurance policies and coverage.
• Assists clients in understanding policy details, terms, and conditions, and provides guidance on claim processes.
• Ensures all client information is up-to-date and accurately recorded in the company's systems.
• Supports clients through the claims process, ensuring they understand the required documentation and steps involved.
• Stays informed about insurance products, coverage options, and any updates or changes in policies and educates clients on products that may meet their specific needs.
• Communicates policy information, updates, and changes to clients through various channels such as phone, email, and written correspondence.
• Supports to resolve client issues, complaints, or concerns in a professional and efficient manner and escalates complex issues to higher-level support or management as necessary.
• Administers accurate client information in systems, ensuring confidentiality and compliance with privacy regulations.
• Adheres to industry regulations, company policies, and compliance standards in all interactions and transactions.
• Collaborates with underwriters, claims specialists, and other internal teams to provide comprehensive support to clients.
• Participates in training programs to enhance product knowledge and customer service skills.

Work Experience and

Education:

Bachelor's degree required;
Business Administration, Customer Service, Business Operations preferred. Any other related discipline or commensurate work experience considered. A minimum of 6 months of work experience in Insurance Industry or Customer Service is preferred. Certified Insurance Service Representative (CISR) is a plus.

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities.

This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.