Bilingual Customer Care Specialist

Job Summary

We are seeking a Bilingual Spanish Customer Care Specialist for an immediate opportunity in Jacksonville, FL within the financial services industry. This role is ideal for a customer-focused professional who enjoys helping people, solving problems, and working in a structured call center environment. As a Customer Care Specialist, you will support customers with account inquiries, payments, billing updates, account changes, and issue resolution.

This is a high-volume, fully onsite call center position with paid classroom training before going live on the phones. Candidates who are bilingual in Spanish are strongly encouraged to apply. This opportunity offers a stable Monday through Friday schedule, supportive training, and the chance to build valuable experience in customer service, financial services, account support, and call center operations. You will be part of a team-oriented environment where clear communication, professionalism, accuracy, and customer care are highly valued.

• Handle inbound and outbound customer communications professionally and efficiently by phone.
• Assist customers with account inquiries, payments, billing updates, account changes, and issue resolution.
• Explain financial and account-related information clearly, accurately, and respectfully.
• Support account delinquency resolution and payment collection efforts as needed.
• Document customer interactions and maintain accurate account records in internal systems.
• Meet performance standards in a fast-paced, metrics-driven call center environment while following compliance guidelines and company procedures.

• Pay: $17.50/hr
• Training: 6 weeks of classroom training
• Work arrangement:
  Fully onsite in Jacksonville, FL.
• Part-time opportunity-Monday to Friday
• Shift Two: 2:00 PM to 6:00 PM.
• Contract-to-hire opportunity after 6 months.
• For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Equal Opportunity Employer / Disabled / Protected Veterans

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law.