Planet Fitness - Assistant General Manager - Bartram

Location:

Jacksonville (Bartram), FL 14858 Old St Augustine Rd, Jacksonville, FL 32258, United States of America

Pay: $17.00 - $17.50

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests, and ensuring staff follows superior customer service guidelines.
• Assist with staff management and provide backup support to the Club Manager as needed.
• Assist in scheduling and supervising staff to ensure that all shifts are regularly covered.
• Ensure staff is providing exceptional customer service at all times.
• Assist in resolving or escalating employee issues or concerns.
• Assist in administration and processing of all weekly employee payroll as needed.
• Provide backup support as needed for any employee who is absent.
• Lead by example with involvement in all front‑desk related activities: greet members and guests, answer phones, check members into the system, tour and sign up new members, log amenities, and communicate updates or events to members and guests; facilitate all member requests and help to resolve any member issues and questions.
• Assist in overseeing cleanliness and maintenance of the club: keep the front‑desk area and lobby clean and orderly; participate in regular facility cleaning and club upkeep such as mopping up spills, trash removal, cleaning windows and mirrors and re‑racking weights; assist in ensuring the safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to the Club Manager and Facilities Maintenance team in a timely manner.
• Assist in ordering supplies using the specific budget based on club requirements.
• Assist in tracking various statistics and reports on a weekly, monthly, and annual basis.
• Manage marketing efforts to ensure all staff are aware of and trained on all marketing promotions.
• Make daily bank deposits as needed.
• Other duties as assigned based on club needs.

• Must be 18 years of age or older and have a high school diploma / GED equivalent.
• One year of customer service experience, preferably in a similar gym or retail environment.
• Current CPR Certification required.
• Basic computer proficiency (Microsoft Suite) and the ability to learn systems quickly.
• Solid supervisory, diplomacy and listening skills.
• Hard‑working, enthusiastic and energetic, with a passion for health and fitness.
• Strong customer service and problem‑resolution skills.
• Ability to work independently as well as part of a team.
• Must have a valid driver’s license, an acceptable driving record and reliable transportation.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to lift up to 50 lb.
• Will occasionally encounter toxic chemicals during shift.

Taymax Group is an equal‑opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.