Customer Experience Consultant

Vaco has a great opportunity for a Customer Experience Consultant in Jacksonville, Florida
. After onsite training is completed, a hybrid schedule is offered (3 days onsite, 2 days remote). This position includes hourly pay and quarterly commissions.

We are seeking a customer‑focused professional to support clients after services have been completed. This newly created role is responsible for following up with customers, encouraging completion of satisfaction surveys, resolving outstanding concerns, and ensuring a positive overall customer experience.

This position is ideal for someone who enjoys building rapport, communicating with customers through multiple channels, and taking ownership of follow‑up efforts that help strengthen long‑term customer relationships.

• Contact customers after service completion via phone, email, and text messaging.
• Encourage participation in customer satisfaction surveys.
• Build positive relationships through friendly, professional communication.
• Answer questions and address concerns following the completion of services.
• Escalate unresolved issues to the appropriate internal departments.

• Identify customers who may require additional support before completing satisfaction surveys.
• Coordinate with internal teams to resolve outstanding issues and improve the customer experience.
• Demonstrate empathy and professionalism when assisting customers with concerns.

• Maintain accurate documentation of customer interactions.
• Track follow‑up activities and survey participation.
• Help improve customer satisfaction metrics through proactive outreach.

• Previous experience in customer service, hospitality, call center, sales, or other customer‑facing roles.
• Excellent verbal and written communication skills.
• Comfortable making a high volume of outbound calls.
• Strong interpersonal skills with the ability to build rapport quickly.
• Organized and able to manage multiple follow‑up activities simultaneously.
• Proficient with Microsoft Office and customer management systems.

• Customer service or account management.
• Hospitality or service industry background.
• Call center or outbound calling experience.
• Experience handling customer concerns with empathy and professionalism.

• Monday–Friday, 8:00 AM–5:00 PM
• Hybrid schedule after successful completion of onsite training (onsite during training; hybrid thereafter)
• Competitive hourly pay plus performance‑based bonus opportunities tied to customer satisfaction metrics.

The successful candidate is personable, persistent without being pushy, and genuinely enjoys helping customers. They are comfortable reaching out to customers by phone, email, and text, can confidently ask for survey participation, and know how to turn a good customer experience into a great one through proactive follow‑up.