Consumer Investments Movement Service Representative - Jacksonville, FL

Consumer Investments Money Movement Service Representative - Jacksonville, FL

Jacksonville, Florida

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** Bank of America employees are required to meet all*
* ** posting eligibility requirements*
* ** prior to applying for any new position.*
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** To proceed with your application, you must be at least 18 years of age.*
* Acknowledge (
-2)

** Bank of America employees are required to meet all*
* ** posting eligibility requirements*
* ** prior to applying for any new position.*
* Acknowledge (
-2)

*
* Job Description:

*
* At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us

This job is responsible for providing quality service and efficient operations support for the assigned areas, internal business partners, and external customers and clients. Key responsibilities include handling routine and standard transactions according to established procedures and prescribed processes in support of Merrill. Job expectations include referring more complex problems to management. The Money Movement Service Generalist is responsible for providing world class service to our Bank of America/Merrill clients and/or internal financial service advisors via inbound and outbound calls, as well as processing financial service transactions.

Transaction processing includes employing a high risk and fraud prevention mindset to ensure the security of client accounts and to minimize risk/loss to the company.

** Responsibilities:*
* + Processes transactions according to established procedures and prescribed processes

+ Demonstrates operational discipline while handling routine and standard operational functions

+ Covers one or more operations functional areas, such as analyses, report generation, opening new accounts, trade processing, payment processing, and data entry

+ Assists with phone calls, email boxes, and processing queues

*
* Required Qualifications:

*
* + Professional Demeanor:
Demonstrating patience, composure, and client service attitude

+ Service Adeptness:
Comprehend and empathize with client needs, devote time and effort to satisfy the client's request

+ Problem Solving and Decision Making

Skills:

Ability to think analytically and effectively manage risk using strong research skills, applying best practices and leveraging past experiences to resolve problems

+ Initiative:
Willingness and ability to play an active role in identifying and implementing process improvements as well as a willingness to help others

** Desired Qualifications*
*
- Customer Service and/or call center experience

- Experience with money movement transactions

- Ability to multi-task

*
* Skills:

*
* + Account Management

+ Adaptability

+ Customer and Client Focus

+ Data Collection and Entry

+ Process Effectiveness

+ Active Listening

+ Continuous Improvement

+ Customer Service Management

+ Data Quality Management

+ Result Orientation

+ Attention to Detail

+ Business Operations Management

+ Business Process Analysis

+ Critical Thinking

+ Process Management

** Shift:*
* 1st shift (United States of America)

** Hours Per Week:*
* 40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws.

The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your  **"Know your Rights (https://(Use the "Apply for this Job" box below). EEOC Know Your Rights
6.12.pdf) "
** poster.

** View the LA County Fair Chance Ordinance () .*
* Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to…