Customer Engagement Representative

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit  and scroll down to view our employee benefits.

The Customer Engagement Representative plays a key role in driving customer interaction and satisfaction by proactively reaching out to customers, gathering feedback, and supporting their relocation journey. This role requires a high level of initiative, strategic communication, and the ability to influence customer behavior through meaningful engagement.

• Initiate outbound contact with customers to encourage completion of engagement surveys and gather actionable insights.
• Build rapport and foster trust with customers through consistent, professional communication.
• Manage a high volume of tasks, emails, and customer interactions with precision and efficiency.
• Support relocation-related administrative processes with accuracy and attention to detail.
• Ensure all customer data is accurately entered and maintained in internal systems.
• Prioritize tasks to meet deadlines and maximize customer touchpoints.
• Collaborate with the customer service team to enhance the overall customer experience.
• Demonstrate flexibility by working overtime when needed to meet customer needs.

• Exceptional communication skills (verbal and written), with a persuasive and customer-focused approach.
• Strong time management and organizational skills in a fast-paced environment.
• Ability to interpret customer needs and respond with tailored solutions.
• Creative problem-solving and decision-making abilities.
• Self-driven with a sense of urgency and ownership over outcomes.
• Comfortable working independently while contributing to team goals.
• Strong interpersonal skills and a collaborative mindset.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or GED required; three to five years related experience and/or training; or equivalent combination of education and experience.

Bachelor’s degree or Associate's degree in accounting preferred. Prior experience in Accounts Payable required.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of organization.
• Excellent written and verbal communication skills.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.

• Ability to prioritize and re-prioritize as situations and needs change throughout the workday.
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work.

• None required.

• Cubicle working environment
• Noise level in the work environment is…