Customer Service Representative - Onsite - Jacksonville, FL
Job in
Jacksonville, Duval County, Florida, 32201, USA
Listed on 2026-07-14
Listing for:
National Express
Full Time
position Listed on 2026-07-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
Serve as liaison between customers and the company and address inquiries;
Resolve complaints and handle route changes, account questions, cancellations, and other requests;
Log issues in online tracking software and verify information via phone;
Greet customers and identify the nature of their call and provide information;
Collaborate with Customer Service Manager to ensure quality service and generate customer satisfaction reports
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