Client Care Representative

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At Access One, our people have defined us from the beginning, and they continue to do so today. Our team is made up of the finest in the industry, and we take pride in our reputation for unmatched client care. Each employee is a vital asset to our team, and together our staff is the driving force behind our success. You’ll work alongside people with a positive attitude who are empowered to make a difference and collaborate.

As we’ve grown over the years, we’ve maintained a small company feel with a relaxed and fun family atmosphere. We are always looking to grow our hybrid workforce with talented, hard‑working individuals who share our passion for delivering an exceptional client experience, enjoy a challenge and thrive in a collaborative work environment.

Access One offers our employees what larger companies cannot — the opportunity for your ideas to be heard and the ability to contribute in a meaningful way. We provide hands‑on learning and career development opportunities to help you excel.

Benefits and job perks make a huge difference. At Access One, we believe benefits are a vital piece of the total value proposition and part of what makes Access One a great place to work!

Comprehensive benefits including financial planning

Dress for your role and always put your best foot forward

Development and growth through continual learning

Relax at company events, gym membership incentives

Recognition of accomplishments, large & small

The ability help improve our community

If you’re interested in becoming an Access One team member, please check out our current openings below.

Position:Client Care Representative

Location: Chicago, IL

Job :455

# of Openings:1

Client Care Representative

Access One is a business technology services and communications provider, dedicated to world‑class technologies and an award‑winning client experience. Founded in 1993, Access One strives to provide businesses with seamless technology services that scale and evolve in tandem with their business. Our custom‑tailored solutions can be delivered modularly or as a complete, end‑to‑end service, providing an unrivaled level of accountability for our clients’ communications, managed IT and cloud‑based services.

Access One’s services give businesses back their time and increase their productivity. Our clients’ success is our success.

This position is responsible for providing phone‑based customer support to Access One’s existing customer base. Client Care Representatives will assist customers with account inquiries, facilitate move, add, and change orders, and open trouble tickets. In addition, Client Care Representatives are responsible for Tier I troubleshooting for VOIP services, VoIP changes, online chats, inbound email communications, and Lucent and Metaswitch updates.

• Answer telephone inquiries, online chats and emails from customers in a timely and professional manner
• Provide quality service to Access One customers by responding to customer needs and inquiries, and initiating the resolution of problems in specific areas. May partner with other department staff to resolve issues
• Perform data entry into the appropriate systems to document customer complaints and steps taken to address issues
• Correspond with customers and other company departments to obtain facts regarding customer inquiries/complaints
• Help to create customer loyalty by providing courteous, efficient, and effective service to all Access One customers and continuously look for opportunities to improve our overall customer service
• Tier I troubleshooting for VOIP services
• Conduct VOIP changes in Metaswitch (Network Switch)
• Provide trouble ticket status upon request of the customer
• Ensur…