Fleet Dispatcher; On-Site

Fleet Dispatcher

You enjoy interacting with people, having a high attention-to-detail and thrive in a fast-paced setting. Having a job that is exciting and allows you to help others is important to you. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees.

Continue reading to see what our Fleet Dispatcher opportunities are all about!

A day-in-the-life of a Fleet Dispatcher

As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and/or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and/or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member/customer location.

In this role, you will also have the opportunity to:

• Monitor dispatched calls and take action to resolve and correct service or other potential problems
• Handle driver/customer escalations in accordance with established procedures
• Provide explanations to customers and reports/document service issues
• Close service requests using company electronic dispatching system
• Accept payment from members/customers, when necessary
• Reconcile and resolve rudimentary payment issues and maintain related records and files
• Assist coworkers and less-tenured dispatchers, as necessary

Please Note:

This position is NOT hybrid and will report to a fleet location every day.

How we reward our employees:

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

• Hourly rate starting between $20.00 and $21.00/hr pay rate will be determined based on experience and may exceed starting rate.
• Overtime earning potential at time and a half the hourly wage
• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
• $250 Quarterly Perfect Attendance bonus
• Fully paid training
• Medical, dental and vision benefits
• 401k with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards and much more

We are looking for candidates who:

Education

• Have a high school diploma or equivalent (GED)

Experience

• Able to accurately navigate through computer systems and input information into various fields using a standard computer keyboard
• Can perform basic mathematical calculations including addition, subtraction, percentages, etc.
• Prior experience managing and resolving customer issues
• Preparation of written communications (e.g. responding to customer inquiries)
• Have a basic understanding of geography and can provide directions
• Must be able to communicate effectively with others over the phone or in-person, and demonstrate effective listening skills
• Experience working in a fast-paced environment

Preferred Qualifications

• Knowledge of policies and procedures (service benefits) relative to emergency road service
• Reading and comprehending various Customer Care service tools (e.g. manuals, work models, etc.)
• Experience dispatching calls
• Call center environment experience

Work Environment

Works in a temperature-controlled office environment. Irregular hours in a 24 x 7 operation.

Interested in learning more? Apply Today!