Track & Trace Representative

FLS Transportation Service is currently seeking a Track & Trace Representative to join our rapidly growing organization.

We deliver amazing customer experiences for one of North America’s biggest brands. We’ve been doing it for three decades and we’re only getting started. Our success has been a result of our team. We’ve built a vibrant culture of employees who believe in the core values of dream big, work hard, learn constantly and enjoy life! If you’re looking to do great work with great people, we’d love to hear from you.

• Tracking drivers from point of origin to destination ensuring that they are on schedule for pick-up and delivery appointments;
• Assist carriers with any issues or delays encountered throughout the shipment life cycle (advising appropriate account manager and, when necessary, the customer);
• Communicating issues or delays to the Operations Team and providing solutions whenever possible in order to maintain the highest customer satisfaction;
• Verifying customer delivery requirements are being met in a satisfactory manner;
• Utilizing our in-house programs and online outlets to provide our customers with the most up to date status.
• Schedule appointments and Track Loads

• High School Diploma
• Demonstrated ability to stay current and accurately interpret industry trends;
• Excellent organizational & time management skills, with the ability to handle multiple priorities and deadlines;
• Excellent customer service, communication and computer skills (Microsoft Word, Excel and data entry systems);
• Ability to positively influence culture and behavior and work effectively with all levels within the company;
• Career driven – this is not just a job but an opportunity to grow;
• Strong attention to detail and effective critical thinking.
• Experience with Microsoft Office
• Good Phone Skills