Fleet Dispatcher; On-Site

Job Overview

As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and/or club fleet personnel via radio, telephone, or electronically. You will receive and manage calls related to emergency and/or commercial road service utilizing a computer‑aided call processing system, perform geographical spot‑checking and map reading, and provide detailed instructions to Fleet Service or contracted personnel to determine member/customer location.

• Monitor dispatched calls and take action to resolve and correct service or other potential problems
• Handle driver/customer escalations in accordance with established procedures
• Provide explanations to customers and generate reports/documents on service issues
• Close service requests using the company electronic dispatching system
• Accept payment from members/customers when necessary and reconcile rudimentary payment issues, maintaining related records and files
• Assist coworkers and less‑tenured dispatchers as needed
• Report directly to a fleet location every day; position is not hybrid

• High school diploma or equivalent (GED)
• Ability to accurately navigate computer systems and input information into various fields using a standard keyboard
• Proficiency with basic mathematical calculations (addition, subtraction, percentages)
• Prior experience managing and resolving customer issues
• Experience preparing written communications (e.g., responding to customer inquiries)
• Basic understanding of geography and ability to provide directions
• Effective communication skills over the phone or in person, with strong listening abilities
• Experience working in a fast‑paced environment

• Knowledge of policies and procedures related to emergency road service benefits
• Experience reading and comprehending various Customer Care service tools (manuals, work models, etc.)
• Prior dispatching calls experience; call center environment experience preferred

• Hourly rate starting between $20.00 and $21.00/hr; pay determined by experience and may exceed the starting rate
• Overtime earning potential at time‑and‑a‑half the hourly wage
• Shift premiums: 5% for hours worked between 5pm and 11pm; 10% for hours worked between 11pm and 5am
• $250 quarterly perfect attendance bonus
• Fully paid training
• Medical, dental, and vision benefits
• 401(k) with employer match
• Paid parental leave and adoption assistance
• Paid time off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
• AAA membership discounts, perks, rewards, and more

Works in a temperature‑controlled office environment; irregular hours in a 24 x 7 operation.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.