Fleet Dispatcher; On-Site

Job Type: Full time

Exempt/Non Exempt: Hourly

Location: On site at 1876 Everlee Road, Jacksonville, FL 32216

Position Schedule / Shift: Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and/or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and/or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member/customer location.

• Monitor dispatched calls and take action to resolve and correct service or other potential problems.
• Handle driver/customer escalations in accordance with established procedures.
• Provide explanations to customers and report/document service issues.
• Close service requests using company electronic dispatching system.
• Accept payment from members/customers, when necessary.
• Reconcile and resolve rudimentary payment issues and maintain related records and files.
• Assist coworkers and less‑tenured dispatchers as necessary.

Required

• High school diploma or equivalent (GED).
• Ability to navigate computer systems and accurately enter data using a standard keyboard.
• Basic math skills, including addition, subtraction, and percentages.
• Experience resolving customer concerns and issues.
• Ability to prepare written communications and respond to customer inquiries.
• Basic knowledge of geography and ability to provide directions.
• Strong verbal communication and active listening skills for phone and in‑person interactions.
• Ability to work effectively in a fast‑paced environment.

Preferred

• Knowledge of policies and procedures (service benefits) relative to emergency road service.
• Reading and comprehending various Customer Care service tools (e.g., manuals, work models, etc.).
• Experience dispatching calls.
• Call center environment experience.

Works in a temperature‑controlled office environment. Irregular hours in a 24x7 operation.

Compensation

• Hourly rates starting at $20.00 to $21.00 per hour (rate may vary by location and experience).
• Overtime opportunities paid at time‑and‑a‑half.
• Shift differentials: 5% premium for hours worked between 5:00 PM‑11:00 PM; 10% premium between 11:00 PM‑5:00 AM.
• $250 Quarterly Perfect Attendance Bonus.
• Fully paid training to help you build the skills needed for success.

Benefits

• Health, dental, vision and prescription drug coverage, including HSA eligibility.
• Employee Assistance Program (confidential support services).
• Company‑paid basic life insurance, optional supplemental life and dependent coverage, short‑term and long‑term disability coverage, critical illness, accident, and pet insurance options.
• 401(k) plan with 3% automatic deferral, up to 6% employee match, and additional company contribution of 4% of pay each pay day.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Paid Time Off (PTO) accrual‑based, eligible at 90 days, with full‑time employees up to 12 days annually.
• Paid holidays: 10 company‑paid holidays for full‑time employees (plus 1 mental health day, 2 floating holidays, 1 volunteer day), 8 for part‑time employees.
• Paid leave programs including parental, bereavement, jury duty, and military leave.
• Tuition assistance up to $5,250 annually (80% covered by ACG) and professional certification reimbursement.
• Career development and advancement opportunities.
• Complimentary AAA membership with roadside assistance and travel discounts; adoption assistance program.

This position is expected to remain posted through September 30, 2026; however, it may close at any time once a qualified candidate pool is identified.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.