Support Specialist

Job Description

Salary: $19.00 - $22.15 based on experience.

Schedule:

Monday - Friday, 8am - 5pm the first 90 days; 9am - 6pm thereafter.

As a Support Specialist, you will be the first point of contact for employees seeking technical assistance, providing exceptional customer service while troubleshooting hardware, software, and system-related issues. In this role, you will gain hands‑on experience supporting a wide range of technologies, collaborate with IT professionals across the organization, and develop valuable technical and customer‑service skills in a fast‑paced environment.

• Serve as first point of contact for customers seeking technical assistance over the phone or e‑mail.
• Record events and problems and their resolution; assist when able or route incidents to the appropriate area within the company for further handling.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem‑solving process.

• High School Diploma or GED required. One year of college or technical school certificate.

• Three months experience in customer support.
• Three months experience in a call center environment.
• Six months’ experience using the Microsoft Suite of products.
• Helpdesk Certified Professional certification.

• Ability to perform duties to the standards of the job description and comply with the company's policies, practices, and procedures.
• Proven experience as a help desk technician or other customer support role.
• Data entry skills of 70 KPM.
• Good oral, written, and listening communication skills.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Ability to maintain a high level of customer service in a high‑volume, fast‑paced work environment.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and to speak effectively before groups of customers or employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply concepts of basic algebra.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance, and more.

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e‑mail to