Member Resolution & Retention Specialist
Job in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-07-22
Listing for:
Frontdoor
Full Time
position Listed on 2026-07-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Frontdoor is seeking a Customer Retention Representative to respond to escalated service issues and cancellation requests, reinforcing the value of our products and services while protecting member relationships. You will analyze customer needs, apply contractual terms, and collaborate with teams to resolve concerns, aiming to retain customers through effective communication, empathy, and problem solving.
This role emphasizes accuracy, speed, and adherence to policies as you help improve
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