Member Services Representative; MSR - Jacksonville, FL

TEKsystems is Hiring an Entry-Level Member Services Representative (MSR) in Jacksonville, FL!

Job Title:

Member Services Representative (MSR)

Location:

Jacksonville, FL

Training

Schedule:

8:00 AM – 4:30 PM EST (Onsite Attendance Required)

Work Schedule:

Hybrid/Onsite:
Multiple shifts range between 11:00 AM – 11:30 PM EST (8.5-hour shifts within a 9.5-hour window)

We are seeking dependable and service-driven individuals to join a leading financial institution as Member Service Representatives (MSRs). As an MSR, you will play a crucial role in providing empathetic, professional, and solution-oriented support to members through inbound calls. You’ll be part of a dynamic team committed to resolving account-related inquiries quickly and accurately while delivering exceptional customer service.

• Handle inbound calls and assist members with account servicing needs
• Navigate multiple systems to research and resolve account concerns
• Provide exceptional customer service and support
• Maintain accurate documentation and follow compliance procedures

• Strong communication and problem-solving skills
• Ability to multitask and work efficiently in a high-volume environment
• Comfortable using multiple systems and tools to assist members
• Reliable and punctual, especially during training

This is a Contract to Hire position based out of Jacksonville, FL.

The pay range for this position is $20.75 – $20.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Jacksonville, FL.

This position is anticipated to close on Jul 31, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.