Product Technical CRS III

We are seeking to fill a Product Technical CRS III position that provides top‑notch customer/client support for Global Payments.

• Receive and respond to customer service requests, inquiries, and problems via email, chat, telephone, and SMS.
• Resolve escalated client and merchant technical support issues related to point‑of‑service (POS) products, such as dial‑up card swipe terminals, standard and customized software‑based systems.
• Enter required and additional relevant information into databases while resolving customer issues, achieving established quality and productivity goals.
• Leverage knowledge of existing and/or legacy POS products and services to assist in coaching and training less knowledgeable teammates.
• Develop a knowledge base of newly implemented or revised POS products, policies, procedures, compliance, and association regulations.
• Assist less experienced Technical Customer Service Representatives with interpretation of association guidelines, policies, and compliance regulations.

• Resolve tasks in resourceful and effective ways.
• Own assignments from start to finish with attention to detail and initiative.
• Understand the implications of work and make recommendations for solutions.
• Propose methods and procedures for new assignments.
• Research and resolve customer inquiries efficiently.
• Six or more years of relevant experience (bonus).
• Previous customer service experience within the payments industry (bonus).

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement programs.
• Charitable gift matching.

Hourly Pay Rate: $21.00 - $24.00.

Global Payments is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.